How quickly can I expect delivery?

In order to minimize our carbon footprint we schedule our deliveries on set days during the week. Generally, you can expect to receive your mattress within 7-10 business days of your order. A member of our team will contact you (either by email, text, or phone) to confirm your deliver window. They’ll provide you with a 3-hour delivery window so you don’t have to wait at home all day. 

Our mattresses are delivered in a protective plastic wrap to prevent any damage to your mattress during delivery. We can also arrange to leave your mattress on your doorstep if you prefer (only available for delivery to homes and not available for condos, apartment units, and multi-plexes). 

Is delivery included?

Our online orders include free delivery of mattresses within 100kms of Toronto (within Ontario). For areas outside this range, we will provide our lowest cost delivery estimate. Delivery includes drop off to your home or doorstep. If you would like us to remove your old mattress, lay down the new one, and take your old mattress away for recycling or donation to charity, an additional charge of $50 will apply. 

How can I make a purchase?

We offer 3 convenient ways to order our products. 

  1. You can complete your purchase online through our shop
  2. You can submit a contact form where a member of our team will process your order over email and phone
  3. Or you can visit our retail showroom at 142 Edilcan Drive in Concord, Ontario 

Mon – Fri: 10am – 5pm

Saturday: 10am – 4pm. 

Do you offer gift cards?

Gift cards are not available for purchase at this time, but will be in the near future. Check back with us in the coming few months.

What payment methods are available?

We accept VISA, Mastercard, and Debit on our online shop and VISA, Mastercard, Debit, and cash at our retail showroom.

What is your return policy? Our goal is to get you into your perfect mattress so you can enjoy your best sleep. You can exchange your Sleeply online purchase for any other Sleeply mattress of equal or greater value any time within 30 days of your purchase date. An additional fee of $100 will be charged to process and deliver the exchange. Just call our head office at (905) 669-3553 to start the process.

What kind of warranty is offered for mattresses?

All of our mattresses come with a warranty, which range from 5 to 10 years depending on the mattress you choose. Our warranty guarantees the quality of our mattresses so you can rest easy knowing you purchased a mattress of the highest quality . We encourage you to input your warranty information and validate your warranty at our Warranty Submission page.

How do I submit my warranty information?

Our warranty guarantees the quality of our mattresses so you can rest assured knowing that your Sleeply mattress is made with the highest quality materials. We encourage you to input your warranty information and validate your warranty at the time of purchase at our Warranty Submission page